Second Line Support Engineer

Second Line Engineer - Leciester (Hybrid)

£26,000 - £29,500 DOE

The Company:

A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish.

The Role:

• Provide remote and on-site second-line IT support to internal users across multiple locations
• Troubleshoot and resolve hardware, software, and networking issues promptly
• Maintain and monitor core IT infrastructure including servers, networking equipment, and cloud services
• Install and configure new hardware and software with minimal disruption to operations
• Contribute to cybersecurity efforts by supporting patch management and promoting best practices
• Assist senior engineers on larger-scale projects and more complex technical problems
• Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets

The Ideal Candidate Will Have:

• Experience in an IT support, service desk, or helpdesk role (1st or 2nd line)
• Solid understanding of Windows operating systems and common business applications
• Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies
• Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset
• Ability to manage multiple priorities in a fast-moving environment
• Clear and professional communication skills with a customer-first attitude
• Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage

Why Apply?
If you're a motivated support professional looking to step into a role with hands-on technical exposure and clear progression pathways, we'd love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.