Second Line Support Engineer

Opportunity for an experienced

2nd Line Service Desk

Engineer for a leading

Bristol based IT Managed Service Provider . Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems.
Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting.

Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc.
Driving Licence desirable - once established you may be required to do customer site visits.
This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful organisation.

Bristol IT MSP
Southwest Client base
Salary c£30k
23 Days holidays + Bank
Mon - Fri
3 week rotational shift pattern
0730am - 1600pm, 0900am - 1730pm, 1330pm - 10pm
The 'Late' shift can be done remotely
Looking at appoint ASAP

Please contact Gemma Wilks via [email protected] for further info ref MC2323