Second Line Support Engineer

Job Description

Support Engineer 2nd Line
Northamptonshire (Office based)
Up to £30,000 + Company Benefits + Company Sponsored Accreditations

About the Company:
Our client is a leading provider of Connectivity as a Service (CaaS) solutions to businesses in the UK. Their mission revolves around the core principles of Finding, Winning, Keeping, and Evolving. They offer a comprehensive range of IT, Connectivity, Telephony, and Mobile services, seamlessly integrated from a single supplier. With a dedicated helpdesk and simplified monthly billing, they ensure a streamlined experience for their customers. Emphasizing a vibrant and collaborative culture, they believe that fostering a dynamic and positive environment is a crucial factor contributing to their ongoing achievements.

The Candidate
The ideal candidate for this position should possess a minimum of 3 years' experience within the IT support sector and showcase proficiency in various areas, including Active Directory, workstation and server setup, and support. They should also be adept at handling internet router configuration, soft PBX administration, and mobile device management tools. Additionally, a willingness to pursue further formal training to acquire certifications relevant to our product range and avail associated incentives would be advantageous.

The Role:
To provide a five-star helpdesk experience to our supported users
Inbound support request diagnosis and resolution:

IT

– all issues affecting workstations, servers, networks, data storage etc.
Connectivity

– network and router optimisation
Telephony

– soft PBX configuration and maintenance
Mobile

– wholesale portal admin; mobile device management config / admin.

Monitor RMM dashboard status / alerts and applying corrective action as required.
Specialist diagnosis and resolution of escalated and complex issues
Fix hardware faults and install upgrades to client hardware.
Identify trends adversely affecting service quality and mitigate as appropriate.

The Qualifications - Full sponsorship provided to study for and gain any of the below not already held.
IT Support minimum 3 years’ experience – essential
Microsoft 365 Fundamentals (MS-900) – desirable
Microsoft 365 Identity and Services (MS-100) - desirable
Microsoft 365 Mobility and Security (MS-101) – desirable
Managing Microsoft Teams (MS-700) - desirable
Team-player with a professional, friendly, can-do attitude – essential

Must have:
Minimum of 1 year of service as a Support Desk Engineer for an MSP
Must be within a 20 mile radius of the office with Drivers/Motorbike License

This is an office based opportunity - set in beautiful converted rural property this location is not easily accessible via public transport so it is necessary to have own vehicle - onsite parking is provided