Security & Resilience Technician

There is an exciting opportunity within the Support function including Collections & Recoveries (C&R), Financial Care Team (FCT), Power of Attorney (POA), Bereavement and Specialist Support Team (SST), for both Nationwide and Virgin Money, for a Security & Resilience Technician who will support the Security & Resilience Analyst to complete business continuity representative activities. 

At Nationwide, our members are at the heart of everything we do. Business continuity ensures we are prepared for unexpected disruptions, with plans and processes in place to maintain critical services and respond effectively when incidents occur.

Your role will present a unique opportunity to support the ongoing maintenance of the business continuity plans and playbooks, working with the operational teams to ensure they are kept up to date and within policy. You will also liaise with the Senior Leadership Team on a regular basis and conduct various exercises and tasks to ensure compliance. 

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Your main responsibilities will be maintaining and to continuously improve business continuity plans and playbooks, ensuring they remain accurate, relevant, and aligned with business requirements. You’ll also be keeping up to date with any business changes and ensure business continuity requirements have been considered.

You will support the delivery of business continuity activities across support functions, including exercising, testing, controls and Alternative Operating Location (AOL) activities whilst building and maintaining strong relationships with Stakeholders, business continuity and incident management teams to support risk mitigation and organisational resilience.

About you

As a minimum requirement you’ll: 

• Have experience in the support function (C&R, FCT, POA, Bereavement and SST) for either NBS or VM
• Have the desire to learn about the world of business continuity and operational resilience, and be self-driven in your development

• Strong communication, relationship management and influencing skills, to help build trust and maintain relationships with a variety of stakeholders across the business

• Proven ability to manage time effectively and display strong organisational skills with a high level of attention to detail and accuracy

• Be highly self-motivated with a strong passion to deliver exceptional results, working individually or as part of a wider team / group

• Proven ability to manage multiple deliverables with competing deadlines and be agile in the way you prioritise your work

• Great presentation skills, being able to deliver engaging sessions and updates to all audiences. You’ll need to have excellent written communication and PowerPoint skills. You’ll also need to have excellent skills in other Microsoft applications including Word and Excel

• The ability to analyse information, understand what is relevant and use this information to complete key tasks 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Samantha Perryman, and the main recruitment contact is Tyler Ward.