Security Manager

Job
Role: Security Manager

Salary: £35,000 per annum

Reporting
to:  Associate
Director – Key Accounts   

Anchor Group Services is seeking an experienced and proactive
Security Manager to lead the security operation at a busy shopping centre. This
is a key role requiring strong leadership, excellent communication skills, and
the ability to deliver a safe, secure, and customer‑focused environment. You will
work closely with the on -site Cleaning Services Manager to ensure seamless
service delivery across the centre.

About the Role

As Security Manager, you will take full ownership of the
security contract, leading a team of security professionals and ensuring all
operational, compliance, and client expectations are consistently met. You will
be responsible for the effective management of the Control Room, CCTV
operations, emergency procedures, staff development, and client reporting.

This is a hands -on management role suited to someone who
thrives in a fast -paced environment and is confident in decision -making,
problem -solving, and building strong working relationships.

Main
Responsibilities:

• Ensure
  the effective running of security operations
  
• Plan
  staffing levels and duty rotas to meet the needs of the location
  and client expectations, including using Anchor’s time and
  attendance systems to manage holidays, sickness and
  absence.
  
• To
  liaise with HR and senior management to manage site level issues
  including investigation, disciplinary and recruitment.
  
• Oversee
  Control Room and CCTV operations, ensuring GDPR and safety compliance.
  
• Respond
  to incidents, accidents, and customer issues with accurate reporting.
  
• Deliver
  staff training, inductions, and ongoing development.
  
• Maintain
  Assignment Instructions, Risk Assessments, and site documentation.
  
• Conduct
  appraisals, welfare visits, and disciplinary investigations when required.
  
• Hold
  regular client meetings, complete KPI reports, and support contract
  retention.
  
• Submit
  welfare reports, surveys, and documentation using live reporting tools.
  

Requirements

• Experience
  of managing large teams of varied functionality
  
• Demonstrate
  excellence in oral and written communication
  
• Exemplary
  presentation skills with experience of presenting to and engaging
  management and delivery teams
  
• Capable
  of managing change quickly and efficiently whilst maintaining
  effective service provision
  
• A
  high energy professional capable of influencing at a senior level,
  developing excellence with internal and external
  partnerships
  
• Ability
  to work well with others and continue to deliver results under
  pressure
  
• Excellent
  interpersonal skills and an ability to establish credibility
  quickly
  
• Outstanding
  motivational and people management skills
  
• True
  leadership skills necessary to achieve ambitious targets
  
• A
  flexible approach and a sense of teamwork
  
• Proven
  leadership experience within the security industry
  
• Strong
  understanding of Control Room operations and GDPR
  
• Confident
  managing teams, training staff, and handling investigations
  
• Excellent
  communication, organisation, and problem‑solving skills
  
• Competent
  in Microsoft 365 and Timegate (Zoho desirable)
  
• Professional,
  calm under pressure, and committed to high service standards
  

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto -enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

Other companies may call this
role: Site Security Manager, Contract Security Manager, Security Operations Lead, Security Services Manager, Security Contract Manager, Security Duty Manager