Security Officer

Job Role: Security Officer

Working
Hours: 42 hours per week - 4 on 4 off shift pattern, 7:00 -19:00, 12 hour shifts

Pay: £13.60 per hour

Location: Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting
to: Operations Manager

Overview

An exciting
opportunity has arisen at Anchor Group Services, for an experienced Security
Officer to join our established security team based at Gloucester Quays

As a
Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure
environment for all visitors and staff. You will respond promptly to
incidents, liaise professionally with members of the public and site
management, and maintain accurate records in line with operational procedures.
A strong presence, attention to detail, and commitment to upholding site security
standards are essential.

The
successful candidate must have a valid SIA Licence as a minimum, with CCTV
preferred but not essential as training will be provided. 

Duties
include:

• Protecting the
  client’s property, people and/or assets by providing security services in
  direct accordance with the sites published Assignment Instructions (AI’s) and
  site -specific procedures
  
• Preventing
  losses and damage by reporting irregularities; informing offenders of policy
  and procedures
  
• Preventing
  and escalating incidents in a timely, accurate and appropriate manner to the
  Control Room/ Shift Manager/Operations Manager/Emergency Services as
  appropriate for serious incidents
  
• Operating
  and monitoring site CCTV equipment
  
• Completing
  reports by recording observations, information, occurrences, and surveillance
  activities
  
• Maintaining
  organisation's stability and reputation by complying with legal requirements
  
• Contributing
  to team effort by accomplishing related results as needed
  
• Acting as a
  first line support to customers and visitors to site, providing a professional
  and friendly service
  
• Understanding
  the needs of our customer, respond accordingly to customer queries and requests
  and take appropriate action
  
• Maintaining
  professional conduct at all times
  

• Full 5 -year employment checkable history
  
• Essential: Frontline SIA licence (DS or SG)
  
• Preferred: CCTV SIA Licence
  
• Customer service experience and confidence to handle
  conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well -groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast -moving environment