Security Supervisor / Controller

Job Role: Security
Supervisor / Controller

Working
Hours: 4 on 4 off shift pattern
(2 days, 2 nights, 4 off) - Average 42 hours per week

Pay: £15.80
per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one of
London's newest and most exciting destinations.

Anchor Group Services is recruiting Security
Supervisors / Controllers for The Elephant, a
landmark mixed-use development at the heart of Elephant & Castle. Bringing
together retail, residential and public spaces, The Elephant is set to become a
vibrant destination where residents, visitors, retailers and communities come
together.

This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As a Security
Supervisor / Controller, you will lead by example, supporting frontline teams
and ensuring the highest standards of safety, security and customer service are
maintained throughout The Elephant.

If you're professional, proactive and
take pride in making a difference every day, we'd love to hear from you.

About the Role

As a Security Supervisor / Controller,
you will play a key role in the day-to-day management of security operations
across The Elephant. Working from both the Security Control Room and across the
wider development, you will supervise frontline teams, coordinate incident
responses, oversee CCTV systems, and help maintain a safe, secure and welcoming
environment for residents, visitors and occupiers.

Acting as the primary point of
escalation for operational issues, you will support the Dual Services Manager
in delivering exceptional service standards, effective security operations, and
a positive customer experience across the development.

Duties Include:

• Lead and supervise all security
  operations during your allocated shift, acting as the primary escalation point
  for incidents, emergencies, and operational issues.
  
• Manage the deployment and performance
  of the security team, ensuring appropriate resource levels are maintained.
  
• Oversee Security Control Room
  operations, including CCTV monitoring, alarm management, incident response,
  investigations, record keeping and GDPR compliance.
  
• Deliver shift briefings, debriefings
  and operational updates, ensuring teams remain informed and aligned with site
  priorities.
  
• Coordinate responses to incidents,
  anti-social behaviour, suspicious activity, welfare concerns and emergencies,
  liaising with external agencies where required.
  
• Conduct patrols, inspections and
  compliance checks across retail, residential and public areas, including
  contractor monitoring and permit-to-work activities.
  
• Prepare reports, investigations and
  operational documentation, ensuring incidents are accurately recorded and
  resolved.
  
• Support the recruitment, onboarding,
  development, welfare and performance management of operational staff.
  
• Ensure Assignment Instructions, site
  procedures, health & safety requirements and company standards are
  consistently followed.
  
• Identify
  operational risks and opportunities for improvement, promoting a culture of
  professionalism, accountability and excellent customer service.
  

• Essential: Valid
  SIA Door Supervisor (DS) Licence.
  
• Essential: Valid SIA CCTV (Public Space Surveillance) Licence.
  
• Full 5-year checkable employment history.
  
• Previous Security Supervisor, Team Leader or
  Control Room experience.
  
• Previous experience operating CCTV and security
  monitoring systems.
  
• Strong incident management and decision-making
  skills.
  
• Excellent written and verbal communication skills.
  
• High standard of report writing and documentation.
  
• Customer service experience and confidence
  managing conflict professionally.
  
• Ability to work under pressure within a fast-paced
  environment.
  
• Professional
  appearance and leadership qualities.