Security System Analyst (Lenel/Milestone)

We’re Hiring: Security Systems Analyst (Lenel/Milestone)!

 Location: Reading, RG6

Pay: £45,000 per annum 

Hours: 40 hours per week

 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Grade: 6

We’re hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved.

This is not a passive admin role. It’s a technical, ownership-driven position where you’ll take end-to-end responsibility for incidents — from initial ticket through to resolution — using your expertise in Lenel OnGuard and Milestone to drive faster fixes and reduce reliance on third-party engineers.

If you’re a Security Engineer who enjoys problem-solving, fault-finding, and making systems run better, this is a chance to step into a role where your impact will be immediate and visible and a perfect move for an experience Physical Security Engineer/ Analyst.

What You’ll Be Doing

• Own incidents end-to-end — from logging through to closure
• Triage and diagnose faults across physical security systems, infrastructure, and hardware
• Perform remote troubleshooting across Lenel OnGuard and Milestone environments
• Resolve issues in-house wherever possible, reducing external engineer dependency
• Coordinate third-party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query
• Maintain accurate ticketing, documentation, and system data quality
• Support system administration (patching, upgrades, firmware, new site onboarding)
• Contribute to a global support model, including on-call as services expand

What We’re Looking For

• Proven experience supporting enterprise-scale physical security systems
• Excellent technical capability in:
  • Lenel OnGuard (essential)
  • Milestone or similar VMS platforms
• Experience in incident management, ticket triage, and technical troubleshooting
• Ability to diagnose issues quickly and take full ownership through to resolution
• Detail-oriented with robust organisational and documentation skills

Desirable:

• Lenel certification
• Networking fundamentals (IP, switches, connectivity troubleshooting)
• ITIL or structured service management experience

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.