Security Systems Remote Technical Support Engineer

• Provide technical support and troubleshooting to both engineers and end users
• Support the Service Scheduling team when required.
• Deliver accurate, timely information to engineers and customers.

Security Systems Remote Technical Support Engineer - Belfast (Office Based)
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:

• Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
• Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
• Prioritise workload to ensure contractual deadlines are met.
• Handle customer calls with professionalism, meeting internal service standards.
• Support the Service Scheduling team when required.
• Deliver accurate, timely information to engineers and customers.

Essential Requirements:

• Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
• Strong customer focus and excellent telephone manner.
• Team player with strong interpersonal and communication skills.
• Ability to prioritise and manage workloads effectively.
• General fire systems knowledge with Network/IP-based product experience.

Desirable Skills:

• Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
• Experience with Cash4Windows.
• Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
• Remote programming experience for enterprise-level access control systems.

Why Apply?

• Competitive salary with structured shifts.
• Office-based role with opportunities to develop technical expertise.
• Flexible working requests considered from day one.

If you're an experienced fire and security engineer with strong technical knowledge and excellent communication skills, this is a great opportunity to step into a support-focused role with career progression potential.