Security Team Leader

Main Areas of Responsibility 

• Managing all immediate rostering issues 24/7 such as sickness, covering shortfalls and dealing with guard’s requests for shift swaps changes etc.

• Support with Time Gate & Payroll changes and rota loading. 

• Ensuring the rota and changes sheet are correct for pay data to be processed

• Collecting Gatehouse KPI’s and uploading them to the spreadsheet for monthly reports.

• Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern are passed on for the purposes of service and incident management continuity.

• Auditing Security Guards and gatehouses to ensure professional standards are maintained. 

• Presenting a smart, alert, visible and commanding security presence always, at the premises of our clients.

• Making sure gatehouses are stocked with the relevant paperwork, cleaning products and equipment.

• Ensuring the safety and security of our client’s buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.

• Supervising a shift of security guards across all the Northeast Sites.

• Provide mobile security patrolling capability to be used at certain locations.

• Provide short term security cover at security operations in emergencies.

• Working closely with Site Protection Officers to provide security and road closures at major incidents on site. 

• Assist in the investigation of Security Incidents.

Scope of Influence

Key Stakeholders (internal and external)

Budget Responsibility?

No

Skills/Qualifications 

• Valid Clean Driving Licence
• Valid frontline SIA Licence 
• Competent in the operation of IT hardware and software packages, eg. Microsoft Word, Powerpoint, Excel, Outlook, 
• Ability to prioritise conflicting business demands
• Good customer interface skills and commercial awareness
• Integrity and ability to maintain confidentiality
• Excellent organisational skills
• Good communication – oral/written
• Good team working skills

• IT and customer service interface skills essential

• Previously supervisory experience (desirable)