SEND Tribunal mediation and complaints officer

3-month contract role with a local authority

Summary

Responsibilities

• Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring timely and effective resolution.
  


• Investigate complaints thoroughly, gather evidence, analyse information, and prepare clear reports and recommendations.
  


• Act as a key point of contact for complainants, service users, and representatives, ensuring professional and empathetic communication.
  


• Coordinate and facilitate mediation processes to achieve early and informal resolution where appropriate.
  


• Prepare case files, submissions, and documentation for tribunal hearings, ensuring compliance with legal and procedural requirements.
  


• Represent the organisation at tribunal hearings when required, or support legal representatives with case preparation.
  

Essential Experience Required

• Proven experience in handling complaints, mediation, or tribunal cases within a regulated or public sector environment.
  


• Experience conducting investigations and producing detailed reports.
  


• Experience working with complex or sensitive cases involving multiple stakeholders.
  


• Knowledge of dispute resolution techniques, including mediation practices.
  


• Experience preparing documentation for legal or formal proceedings is desirable.
  

Essential Qualifications Required

• Relevant degree or equivalent experience (e.g., Law, Public Administration, Social Policy, or related field).
  


• Professional qualification or training in mediation, complaints handling, or dispute resolution (desirable).
  


• Evidence of continuous professional development in a relevant area.
  

Additional Information

• Working hours: 36 hours per week.
  


• Enhanced DBS & barred list check (Child & adult) required.
  


• We operate on a bi-weekly schedule.
  


• The role closes on 16th June 2026, apply ASAP.