Senior 3rd Line Infrastructure Engineer

About Us:

We are a trusted MSP based in Milton Keynes, delivering tailored IT solutions to clients locally and across the UK. Our mission is to provide exceptional IT support, enabling businesses to thrive in a fast-paced digital world.

The Role:
We’re seeking an experienced 3rd Line Support Engineer to join our innovative team. As part of this hybrid role, you’ll spend two days a week in our Milton Keynes office, collaborating with colleagues, and the rest supporting clients remotely. You’ll tackle complex technical challenges, lead transformative projects, and play a key role in shaping the future of our clients’ IT infrastructure.

Key Responsibilities:

• Provide 3rd line support for clients’ technical issues, ensuring seamless resolutions.
• Execute impactful Azure and Office 365 projects, enhancing clients' IT systems.
• Drive VMware to Hyper-V migrations, transitioning client environments smoothly.
• Lead cloud migration projects, moving clients from on-premise technologies to hosted cloud solutions.
• Collaborate with clients and internal teams to deliver innovative IT solutions and support.

About You:
The ideal candidate will bring:

• A minimum of 8 years’ experience in IT support roles.
• Expertise in Azure, Office 365, and virtualization technologies such as VMware and Hyper-V.
• Proven success in cloud migrations and infrastructure transformations.
• Strong problem-solving and analytical skills to tackle complex IT challenges.
• Excellent interpersonal and communication abilities for client-facing interactions.

What We Offer:

• Competitive salary and benefits package.
• Hybrid working model for work-life balance.
• Opportunities to grow professionally and work on cutting-edge projects.
• Supportive and collaborative team environment.