Senior 3rd Line Support Engineer - Microsoft Azure

Senior 3rd Line Support Engineer - Microsoft Azure

• Previous experience working for a MSP is required

Bristol - Hybrid (twice a month onsite)

Full-time, Permanent

£50K - £60K per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

The business is looking for a Senior 3rd Line Support Engineer to join their expert team and play a key role in delivering high-level Microsoft Azure technical support, and helping shape the future of the service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior 3rd Line Engineer - What You'll Do

• Provide 3rd line/ 4th line support and resolve complex technical issues
• Manage escalated tickets
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer - What You'll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior role
• Very strong technical skills in Microsoft Azure technologies
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota

Perks & Benefits

• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.