Senior Account Director - Systems

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit

www.teamwass.com

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We are currently seeking an enthusiastic Systems Director to work closely with our Associate Director to help with the execution of ticket & hospitality operations working across Wasserman’s client portfolio. This role will be responsible for leading and managing the operational delivery of our rights and event management systems, with the willingness to participate in challenging projects.
A person with a keen technical knowledge of sponsor ticketing and rights management platforms, an enthusiasm for operational processes, and desire to work on and at some of sports major events, is a person who will thrive in this role.

WHAT YOU WILL BE DOING

The successful candidate will be expected to support the client-facing team in a number of roles, including:
Leadership of the team to deliver ticket and guest engagement systems
Consultancy to clients/client teams on accounts
Senior point of contact for data management system and website design suppliers
Budget creation for data management systems / internal portal systems & other guest communications related work
Design and develop plan for internal portal sites and guest management systems – including guest handling procedures
Guest communications strategy development and delivery
Develop a thorough knowledge of the package allocations, subsidiary contacts and the processing of all data required
Expertise with managing and working with technical teams required for cyber security and privacy assessments and knowledge required by Global companies
Oversee build phases of data management systems and implement processes for invitations and communications campaigns
Managing and overseeing website design and production
System reporting as and when required for all projects
Understanding of partnerships and rights management with a focus on tracking and dashboards needed for reporting ROI
Management of the system and supplier relationships as a senior point of contact
Client management in relation to the system and their guest management
Strong ticket management and rights management experience and expertise with ability to manage the end-to-end ticket and guest experience
Responsible for customer service and trouble shooting
Oversight of all ticket and rights fulfilment, including seat assignment and ticket distribution
Additional operational support where required within the project team – including providing daily reports required to support with operational planning i.e. guest arrival/departure manifests, hotel room requirements, Food & Beverage, ticketing etc.

Additional responsibilities include:
Maintaining a very high level of knowledge of the sponsorship/marketing industry.
Helping the team with New Business pitches, producing documents and client presentations

THE SKILLS AND EXPERIENCE YOU NEED:

Self-starter, focussed, self-motivated and ambitious
Over 5+ years’ experience in the guest engagement/T&H sector
Excellent knowledge of the sponsorship industry
Experience in sports sponsorship activation
Problem solving abilities
Good organisational skills
Ability to build strong relationships
Excellent communication and interpersonal skills.
Ability to develop compelling presentations and communications plans
Ability to effectively speak/present in public
Create and contribute to workflows and wireframes required for pitching and scoping projects
Basic understanding of design and project management tools (eg. Figma)
Comfortable with finance, spread sheets and numbers
Ability to nurture and develop team environments with a focus on upskilling teams

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.