Senior Account Liaison

Are you a proactive, detailed professional who thrives on building strong partnerships and solving problems before they escalate?

We are seeking a Senior Account Liaison to act as a link between our major customer and wholesale business, ensuring smooth, timely, and accurate order fulfillment across our network. In this role, you will manage end-to-end order processes, coordinate with internal departments, and maintain exceptional service levels by leveraging critical path management and KPI tracking.

Banner is the largest schoolwear supplier in the U.K. and we are incredibly  passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality whilst supporting retailers with the best industry-leading service and you will play a key role in ensuring the business delivers each of these to both our primary major customer and others.

Let's take a look at your day to day tasks

• Serve as the primary contact for customers and suppliers across the order life-cycle.


• Manage order flow from PO through to delivery, resolving delays and issues proactively.


• Lead regular business reviews and performance check-ins with key stakeholders.


• Monitor KPIs such as OTIF, lead times, and compliance; lead root cause investigations when targets are missed.


• Support demand forecasting, capacity alignment, and process improvement initiatives.


• Collaborate cross-functionally with planning, logistics, warehouse, and quality control teams.

What attributes do I need

• 3–5 years’ experience in major account management, supply chain coordination, customer/supplier relationship management, or logistics operations.

• Strong working knowledge of critical path/project management, KPIs, and distribution processes.

• Excellent communication, problem-solving, and stakeholder management skills.

• Ability to analyze performance data and drive continuous improvement.

• Proficiency with standard office technology and ERP systems (Wilcom experience a plus).

What are my hours and working days

This is a full time role working Monday to Friday from 08.30am to 5pm, with no weekend work.

When can I start

Immediately

What’s our location

We are located in Trowbridge our head office, where there is plenty of free parking and good transport links.

Social environmental responsibility

We are proud to be a B-Corp certified business. Gaining this status was a business-wide initiative with the cooperation of all our colleagues and we encourage our new starters to contribute in any way they can to this important issue.

Below are 5 things, we want you to build into your day-to-day responsibilities:

1. Switch off lights when the space is not being used.


2. Switch off computers at the end of every day.


3. If possible, avoid bringing in one-use plastic water bottles.


4. Only fill up the kettle for the number of cups of hot drinks you are making.


5. Dispose of waste responsibly by using our recycling processes.

Some of our benefits

• Early finish during winter hours.


• 33 days holidays (including 8 bank holidays).


• Free on-site parking


• and so much more...

Banner is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. As a B-Corp certified company, this is an essential element of our culture. It means we are verified to meet high standards of social and environmental performance, public transparency and legal accountability, using our business as a force for good for the benefit of all. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.

Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at [email protected] .

By submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application.

Candidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Banner Limited will not be liable for any fees associated with future employment of that candidate.