Senior Account Manager

Senior Account Manager 12 month Fixed Contract required for a central Brighton based Travel Company. Hybrid working after your training period. Salary £34000 + commission

This is an exciting opportunity to join a company that organises educational experiences. Our client is looking for a Senior Account Manager to deliver the best customer experience, managing the retention and growth of new business.

Job Overview:

You will need a blend of strategic thinking and day to day account management experience as these are key elements of the role. Our client is looking for someone who can implement and deliver change for continuous improvement.

Key Responsibilities:

• To deliver or exceed individual and team sales targets in line with the sales and customer retention strategy/annual plans for the region on a monthly basis
• To support a small team of Account Managers acting as a role model, coach and support to facilitate growth in sales, working on key analytics to support retention and sales conversion.
• To deputise for the Head of Sales from time to time.
• To ensure the stipulated workflows/procedures on our CRM/Reservation systems are followed within the team, ensuring information is clear, accurate and up to date so that another team member can progress at any point in time.
• To be the main point of contact for a group of customers to ensure they receive sales and service excellence throughout the buying process anticipating their needs with relevant trip proposals, handling escalations and/or supporting problem resolution as required.
• To build longstanding partnering customer relationships through the brand values and excellent communication and interpersonal skills. This includes carrying out school visits, parent evenings and from time to time being our Representative overseas or industry events.
• To regularly review and track progress on margin guidelines, competitor information and collaborate with other teams within the business to develop or enhance Itineraries/product or improve our service levels and overall effectiveness.

Benefits

• In addition to statutory holidays, an additional day (birthday off) and increase in holiday up to 25 days per year based on length of service.
• Two learning and development days a year
• Commission Scheme

*You must confirm that you have no reason why you are not suitable to work with children or vulnerable adults and satisfactory completion of DBS checks will be a condition of employment.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.