Senior Account Manager

Senior Account Manager
Location: Southampton / Hybrid will be available after training
Full-Time | Permanent | Competitive Salary + Benefits
Hours: Monday to Friday Core hours

Are you a results-driven account manager with a passion for sales and customer success? Looking to join a thriving, forward-thinking company in the professional industry. This is your opportunity to make a real impact in a dynamic, growing business where no two days are the same.

About the Role
We’re looking for a Senior Account Manager to join our client with immediate effect. In this pivotal role, you’ll take ownership of growing revenue from both new and existing customers. From generating leads to reactivating dormant accounts, you’ll be a key player in unlocking growth opportunities across multiple sales channels.

You’ll work collaboratively with the field sales team, and internal departments to deliver best-in-class service and long-term customer success.

Your Key Responsibilities

• Lead Generation – Identify and nurture leads via phone, email campaigns, and social media.
• Customer Engagement – Reconnect with lapsed accounts and build meaningful new relationships.
• Sales Pipeline Management – Qualify prospects, track opportunities, and close deals.
• Product Expertise – Understand and communicate the benefits of a wide range of professional products and services.
• Achieve Sales Targets – Consistently meet and exceed KPIs and performance goals.
• Relationship Management – Deliver exceptional service and maintain ongoing client relationships.
• Cross-Department Collaboration – Work with multiple departments to align efforts and enhance the customer journey.
• Reporting & Admin – Run internal reports, assist in order processing, web reviews, and general office tasks using Microsoft Office, Zoom, & Teams and internal systems.

What We’re Looking For
You’ll be a self-starter with a hunger for success and a proven ability to build and manage accounts. While industry-specific experience is not essential, you’ll need to bring a commercial mindset, strong interpersonal skills, and a willingness to learn.

You are:

• Organised, curious, and driven to deliver results
• A confident communicator, especially on the phone
• Resilient, adaptable, and proactive in problem-solving
• Able to juggle tasks, prioritise effectively, and thrive under pressure
• A quick learner, comfortable using systems and Microsoft Office
• Collaborative and capable of working across teams and departments
• Focused on detail, process, and continuous improvement
• Open to feedback and motivated by personal and team development
• Energetic, positive, and always up for a challenge — with a sense of humour!

What’s in it for You?

• Company pension scheme
• Hybrid working options available
• Generous staff discount
• Free on-site parking
• Unlimited tea and coffee
• 23 days holiday + your birthday off
• Screen-free lunch breaks to help you reset
• A supportive, fast-paced team that celebrates success

What We Look For
You strive for excellence in every aspect of your work and aren’t satisfied with “good enough.” You set ambitious goals, tackle challenges head-on, and stay motivated in fast-paced, ever-evolving environments. You’re a problem-solver with a passion for customer service, a growth mindset, and a drive to take ownership of your role.

Apply Now
If you're excited by this opportunity and think you have what it takes to succeed please apply now