WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE TEAM
The Gaming & Financial Services (FS) Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across two of the company’s most important verticals. The team manages a portfolio of leading gaming operators, platforms, and financial institutions, supporting them in delivering seamless, high-performance payment experiences through open banking, A2A and data solutions.

ABOUT THE ROLE
We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.

You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships.

This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.

What you'll do

Account Management & Relationship Leadership

Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients

Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction

Build trusted advisor relationships with key stakeholders, including C-level executives

Revenue Growth & Commercial Ownership

Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)

Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy

Negotiate commercial agreements and renewals to maximize long-term value

Client Success & Strategic Support

Drive adoption of Trustly products and features to increase client performance and ROI

Monitor account performance, providing insights and recommendations based on data and market trends

Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs

Market Expertise & Thought Leadership

Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments

Provide strategic input to clients on industry trends and innovation opportunities

Represent Trustly at industry events

Who you are

Experience & Skills

Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services

Proven track record of managing and growing enterprise or strategic accounts

Strong commercial acumen with experience in revenue growth and contract negotiations

Excellent stakeholder management skills, with the ability to influence at senior levels

Domain Knowledge

Good understanding of payments, open banking, or A2A ecosystems

Experience working with Gaming and/or Financial Services clients is highly desirable

Familiarity with UK market dynamics and regulatory environment is a plus

Personal Attributes

Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal

Very good communicator and have the ability to explain complex topics in a clear and understandable way

Humble with a strong business acumen

Take great pride in your work and strive for excellence with drive

Ownership mentality and accountability

Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions

Our Fantastic Benefits (varies by location)

🌴 20 to 30 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

👶 Parental leave top-up additional support for new parents

☕ On-site perks to make your workday smoother

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Account Manager

Job Description - Senior Account Manager

What you'll do

Who you are

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