Senior Account Manager - Medical Communications

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

The role

The Senior Account Manager plays a key role in delivering high-quality service to our clients through effective account, financial, and project management while supporting strategic growth and operational excellence. Reporting to the Client Services Director or Account Director, the role involves overseeing multiple client accounts, ensuring projects are delivered on time, within budget, and to the highest standard. Responsibilities include managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager is also responsible for tracking budgets, forecasting revenues, and contributing to business development by identifying opportunities within existing and new accounts.

This role requires strong leadership and people management skills, including mentoring and developing junior team members. The successful candidate will be highly organised, commercially aware, and confident managing complex projects with minimal supervision. With around five to six years’ relevant experience, they will demonstrate exceptional client handling, project management, and strategic insight, alongside a strong understanding of the pharmaceutical and medical communications industry. Proactivity, initiative, and excellent communication skills are key, as is the ability to balance commercial objectives with client satisfaction and team collaboration.

• 5 - 6 years ‘relevant’ experience preferably in a full-service medical communications agency
• Ability to manage account(s) with little day-to-day input from AD/CSD. 
• Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy.
• Strong project management and project delivery skills. 
• Excellent relationship development skills – client handling/networking.
• Ability to motivate account/project teams.
• Strategic understanding of project / account objectives and contribution to strategic account planning. 
• Excellent organisational skills, time management and adherence to deadlines. 
• High attention to detail. 
• Good level of written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff.
• Numeracy skills.
• Ability to present to clients in business development situations.
• Strategic insight, judgement and problem solving skills – able to identify issues and resolve them (or make recommendations). 
• Line management / mentoring skills. 
• Good delegation skills.  Good working knowledge of company processes, in particular relating to account management, financial management and project delivery. 
• In depth understanding of company’s range of products and services. 
• Maintains and expands knowledge in areas of relevance to client – product, company, marketplace, client needs, etc. 
• Established understanding of pharmaceutical industry and medical communications sector. 
• Specialist knowledge in at least 2 business areas. 

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working