Senior Admin

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

Overall knowledge of the Investment Operations Department;

Arranging for trade settlement, generating payments, producing contract notes and applying cash receipts to policyholders.

Execute on behalf of Canada Life policyholders in line with Company service standards and the Canada Life Investment Governance Regulations.

Ensure investment transactions are executed and reconciled within the expected timescales.
Ensure the timely settlement of all investment transactions and to accurately administer external custodian accounts and custody records.
Communicate with our customers and external counterparties to ensure all requirements are met.
Accurately notify our policyholders and their advisers of any changes to their investments and assist with the co-ordination of their responses and onward instruction to the market.
Maintain technical knowledge to facilitate rotation within Investment Operations teams to ensure service levels are maintained.
Care for our customers by providing a high quality of service that is accurate and within stated timescales.
To support the Team Lead / Management Team by delivering training and coaching to team members.
To ensure that we provide a service to our customers in line with our Company values.
Key Accountabilities

To ensure that all investment activity and instructions are recorded, executed, settled and reconciled in a timely and accurate manner.
To provide product and fund information, undertake tasks in response to customer requests, amend and maintain accurate company records, ensuring that legislative, customer and Company requirements and service standards are met.
Ensure all internal and external communications demonstrate service excellence and keep our customers accurately informed.
To deputise and represent the Team Leader, ensuring customer commitments are met. To act as a positive role model within and outside of Investment Operations.
To train, coach and mentor new and existing team members, taking ownership of training plans.
Keep us safe by ensuring our internal controls and processes satisfy Canada Life Governance and regulatory requirements
Drive for results by continually review and improve the department's processes and procedures to ensure service levels are maintained and, where appropriate, enhanced in line with Company policies, regulatory, professional and legal requirements.
To maintain a high level of technical and specialist skills, experience and knowledge, enabling rotation into other teams as and when required to ensure service levels are maintained.
To co-ordinate, contribute and represent Investment Operations in ad hoc projects. To liaise and develop working relationships with other business areas across Canada Life and with our external counterparties as needed.
Desired Knowledge / Experience / Skills

Diligent and conscientious in the accuracy of their work, excellent attention to detail
Excellent written and verbal communication skills
Excellent Customer Service skills
Previous experience in training and coaching
"Can Do", proactive attitude.
Ability to operate in a fast paced, dynamic environment and able to work under pressure.
Intermediate knowledge and experience of MS Office
Qualifications

Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Maths) or equivalent - essential
CISI Introduction To Securities - desirable not mandatory
Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.
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