Senior Administrative Assistant (CART and MASH Business Support Team)

Job Details:

Job Reference: HCC624892
Salary Range: £26,018 - £27,111 per annum
Work Location: Havant Plaza, Havant 
Hours per week: 37
Contract Type: Temporary for 12 months or 6 months
Closing Date: 15 September 2026 
Interview Date: 22 and 23 September 2026

The Role:

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our small and friendly team as a Senior Administrative Assistant, you’ll provide crucial administrative support to our Contact, Assessment and Resolution Team (CART) and our Adults’ Multi Agency Safeguarding Hub (MASH). CART and MASH handle telephone calls, web chat and online enquiries and are the first point of contact for people seeking support from Adults’ Health and Care or raising safeguarding concerns.

What you’ll do:

• Respond to routine enquiries both verbally and in writing.


• Answer incoming calls from the public and professionals using our computer-based telephone system.


• Use a range of IT systems for data input and to provide accurate information and reports within agreed timescales.


• General office tasks, including printing letters and sourcing information to post to customers.


• Build relationships and establish internal networks of contacts.


• Perform ad hoc tasks as required, e.g. minute taking.

What we’re looking for:

• IT and Microsoft Office 365 skills including Word and Excel.


• Confident written and verbal communication skills.


• Strong prioritisation and organisational skills.


• Resilience and adaptability.

Take a look at our Candidate Pack for more information about the Senior Administrative Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.  

Why join us?

• Make a difference: Watch these short videos about CART and MASH to find out more about the important work we do.


• Professional development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.


• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.


• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 


• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here. 

Applicants can expect to hear from us within two weeks of the advertised closing date.  

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Senior Administrative Assistant (CART and MASH Business Support Team) Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact [email protected]

For an informal chat about the role, please contact Cathy Moore, Business Support Operations Manager on [email protected] or Jubeda Begum, Performance Manager on [email protected].