Senior Administrator

Due to increased and continued success, the Head of Department at this thriving company needs additional support and is looking to hire a super-organised, proactive Senior Administrator to help!

What’s in it for you?

• Work hours: Monday to Friday 9:00am to 5:00pm
• Salary: Up to £27,000 plus team bonus
• 20 days' holiday plus bank holidays
• Birthday leave
• Christmas closure
• Holiday Buy Back scheme
• Funded training
• Volunteering programme
• Early finish incentives
• Long service awards

Senior Administrator Responsibilities:

• Offer hands-on experience to the Head of Department, supporting with all administration-related tasks
• Collaborate with the Head of Department to introduce and implement change across the operations team
• Undertake all admin duties, including answering phones, taking messages, handling emails, filing, and arranging meetings
• Act as a point of contact for customers, on hand to answer queries and resolve issues in a professional manner
• Address escalated queries and issues
• Support customers with their applications, ensuring all obtained documents are correct and complete, per guidelines
• Utilise the CRM to raise relevant documentation and maintain and update customer records
• Process customer applications and complete payout processes and diligence
• Complete internal compliance checks and KYC checks
• Assist the sales team with administration tasks to support a smooth, positive customer journey

Senior Administrator Skills and Experience:

• Demonstrates excellent administration skills, with considerable experience gained as an Administrator
• Experience working within a regulated industry would be advantageous
• Must hold grade A-C GCSEs, and a qualification in business or finance would be beneficial
• Has an understanding and appreciation of compliance and is confident working with sensitive information
• Possesses a basic understanding of accounting
• Customer-focused, confident liaising with customers and always looks for ways to improve the customer experience
• Exceptional organisation and time keeping skills, can adapt and prioritise as required
• Superb communication skills and excellent telephone manner
• Proactive and professional approach to work, with a can-do attitude and keen eye for detail
• IT literate, skilled in Microsoft Office, including Word, Outlook, Excel, and PowerPoint