Senior Administrator

Job title: Senior Administrator
Salary: £28,000/year
Contract type: Permanent
Working pattern: Full-Time, Monday to Friday (2 days WFH)
Location: East London
Start Date: As soon as possible

Are you looking to take the next step in your career with a trusted name in fire risk assessments and asbestos surveying? We're working with a well-established UK company that's been keeping businesses and residential properties safe for over 30 years. With expert teams across England, Scotland, and Wales, they're known for their professionalism, nationwide reach, and commitment to high-quality compliance services.

Key Responsibilities:

• Answer inbound calls and respond to client enquiries in a professional and timely manner and understand their requirements and schedule appropriate services or appointments
• Accurately book jobs into the internal system, ensuring all necessary details are captured
• Support field staff with any administrative requirements, such as documentation, maps, or access information
• Prepare and send job reports, service certificates, or related documents to clients.
• Assist with the preparation of invoices or quotes
• Ensure compliance with all relevant fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety Act 2021
• Act as the primary point of contact for clients, addressing concerns and ensuring service satisfaction
• Monitor contract performance, ensuring work is completed to agreed SLAs, KPIs, and regulatory standards
• Ensure all documentation, reports, and compliance records are maintained and up to date
• Manage budgets and financial performance of contracts, ensuring cost control and profitability
• Lead contract negotiations, tendering processes, and procurement activities to secure new business opportunities
• Contribute to process improvements and ensure administrative procedures are followed
• Handle confidential information with discretion and professionalism

Required experience:

• Minimum of 3+ years' experience in an administrative role
• Ability to manage multiple tasks and prioritise effectively
• Excellent leadership and team management skills
• Strong report writing, analytical, and problem-solving skills
• Proficiency in using reporting tools
• Strong communication skills with the ability to explain technical issues to clients in a clear and concise manner
• An enthusiastic approach, self-motivated, able to work on own initiative and well organised
• Good verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM/booking systems
• Reliable, proactive, and a team player