Senior Administrator

What is the opportunity?

We have an exciting opportunity for someone to join our Wealth Management Europe team. You will be responsible for performing more complex operational tasks accurately and efficiently, supporting daily team activities, and mitigating operational risk while maintaining data integrity. The Senior Administrator requires a strong foundation in operational procedures and practices, the ability to assist in issue resolution, and identify and implement process improvements, as well as supporting more junior team members through knowledge sharing to ensure the smooth operation of business processes and contribute to the achievement of organisational goals.

Additionally, the role is expected to contribute to a positive working environment and act as a role-model in-line with group values encouraging colleagues to speak up for the good of RBC.

Functional areas:

The Data Maintenance & Quality team is responsible for maintaining accurate, complete, timely, and reliable data for Private Wealth clients, across all core applications, ensuring data integrity and consistency for internal and external use.

This is a permanent, full-time role with 4 days in the office (Newcastle) - perfect for someone who thrives in a flexible, relationship-driven environment.

What will you do?

• Ensure work is produced to a high level of accuracy, in a timely manner, and to relevant SLAs and operational standards (where defined)
• Support line manager in ensuring departmental guides, processes, and procedures are current, as well as supporting the accurate production of MI and reporting (for example, active engagement with ActiveOps)
• Escalate any issues as appropriate to management in relation to risks, errors, and/or daily workload completion in a timely manner
• Understand the team goals and the relationship to wider group strategy
• Understand and adhere to Risk & Control Framework and Policy Framework and engage proactively in regulatory and audit reviews
• Simplify and innovate using knowledge and experience. Support line managers in identifying and implementing areas of continuous improvement, in conjunction with Operations Initiatives
• Act as Subject Matter Expert (SME) on project work and take responsibility for more complex queries

What do you need to succeed?

Must-have

• Good understanding of the Financial Services sector
• Client-focused
• Ability to work independently and as part of a team
• Able to communicate professionally with all relevant stakeholders – both written and orally
• Ability to train and support colleagues

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.