Senior Analyst

As a Senior Product Analyst, Financial Risk Solutions you will support the business in shaping and delivering innovative product solutions in Trade Finance, Foreign Exchange (FX) and Derivative products. 

You will interrogate a wide range of data about the performance and outcomes of our products – this data will incorporate customer feedback and service metrics for the end to end product journey.  As the subject matter expert, you will track product performance against business objectives and key performance indicators. 

You will champion a customer-centric approach to identify pain points and opportunities for improvement in the customer journey. You will foster a culture of continuous improvement and help to identify opportunities to enhance customer experiences and operational efficiency. 

You will be responsible for producing management information and dashboards and presenting these to stakeholders and committees.

You will support the Product Owner in the development of product roadmaps and transformation initiatives, which will include gathering and documenting business requirements and mapping customer and product journeys.

You will stay on top of market and industry developments to support the delivery of strategic change initiatives.

This is a new role within the Financial Risk Solutions team.  It is a specialist area within Business Banking supporting businesses to manage the financial risks associated with their borrowing and international trade.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Edinburgh or London office site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As the Senior Analyst, you will be analysing and reporting on data, customer feedback and service outcomes for complex banking products within Trade Finance, FX and Derivatives.

You will track and communicate performance and progress against agreed business objectives.  You will prepare insightful analysis on performance and share/communicate these to internal stakeholders and committees.  The role will entail extensive collaboration with stakeholders across Front Office, Operations, Risk and Technology.

You will work closely with the Product Owner to support product and journey roadmap activities, continuous improvement initiatives, and contribute to transformation programmes.  This will require you to stay on top of market and industry developments.

About you

• Experience in a Business or Product Analyst role within Financial Services

• Passionate about delivering exceptional customer experience

• Strong analytical skills (including Advanced Microsoft Excel) to interpret data related to product performance and ability to identify trends

• Experience of presenting data in a meaningful way to stakeholders (including creating reports, dashboards and utilising Microsoft Power BI or similar tools)

• Ability to document business requirements and map processes and customer journeys

• Excellent communication and stakeholder management skills

• Strong organisational skills and attention to detail

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.