Senior Application Support Analyst

About the role

This is a unique opportunity to join a business services company within the education sector as a Senior Support Analyst. Providing flexible and bespoke support for schools' Education ICT, HR, Governor Services and School Management.

Duties and Responsibilities

• To manage incidents, requests, problems and changes in line with the ITIL processes and local procedures.
• Liaise with customers and suppliers to provide remote assistance and complete site visits where required to resolve incidents and complete requests.
• Update records throughout all stages of all processes so customers can view the latest information at any time and keep the Service Desk informed throughout all stages of all processes by various communication mediums
• Escalate calls to internal teams, managers and external partners and suppliers as required.
• To maintain accurate records relating to incidents, requests, assets, licences and other aspects of IT service management.
• To evaluate and advise on MIS & finance related hardware and software for schools and academies.
• To customise software to reflect the needs of schools, academies, LAs, DfE, and others.
• To take the lead responsibility for either school/academy finance software , specific SIMS modules or other MIS related software support as per the requirements of the service.
• To maintain appropriate security for applications, databases, interfaces and any data stored, processed or transmitted, including user access controls and physical security.
• To maintain documentation including support processes and end user manuals to ensure they remain accurate and appropriate.
• To actively engage in meetings with colleagues, customers and suppliers, providing application expertise.
• Restoring data in the event of hardware failure or loss of equipment.
• To act as the contact point with regard to third party contractors, including monitoring their performance against the contract standards.

Requirements

• Extensive knowledge of Bromcom
• Exposure to SIMS and NOVA
• Experience providing 2nd line support
• Understanding of education, speicifcally secondary level

Salary + other information

• £45,000 - £50,000
• Hybrid

If you are interested in hearing more, please apply today!

Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

Pinpoint Resourcing Ltd is an employment agency and employment business.