Senior Application Support Engineer

Senior Apps Support Engineer - SQL, Azure, C#, APIs

On-site | Hedge End, Hampshire
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

• Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
• Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
• Scripting solutions and automating tasks using PowerShell and similar tools
• Simulating customer issues in local/test environments for detailed root cause analysis
• Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
• Helping improve internal processes and response times through tooling and knowledge-sharing
• Supporting the UK customer base with occasional flexibility to liaise with US counterparts

What We're Looking For

• 5+ years of cloud support experience in a technical role
• Strong SQL skills for data analysis and report creation
• Working knowledge of PowerShell scripting (report automation, system tasks)
• Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
• Hands-on experience with Microsoft Azure or other cloud environments
• Familiarity with APIs (REST/SOAP) and SOA applications
• Strong diagnostic and problem-solving skills; methodical approach
• Excellent communication skills - written, verbal, and collaborative
• Eligible for security clearance

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

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Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.