Senior Application Support Engineer

Senior Application Support Engineer
Location: Cardiff - Hybrid
Salary: Up to £35,000 + bonus

CPS Group are working with a growing technology business in Cardiff that develops and supports software solutions for the financial services sector. They're looking for an experienced Senior Application Support Engineer to join their Engineering team and provide high-level technical support across their customer-facing applications.

This is a great opportunity for someone with a strong background in Application/Software Support, SQL and technical troubleshooting who enjoys getting to the root cause of complex issues, while also supporting and mentoring less experienced members of the team.

The Role

As a Senior Application Support Engineer, you'll provide 2nd and 3rd line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution.

You'll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function.

What You'll Be Doing

Providing senior-level 2nd/3rd line application support
Investigating, diagnosing and resolving complex technical issues
Taking ownership of escalated incidents through to resolution
Performing root-cause analysis and identifying underlying application or data issues
Using SQL to investigate databases, troubleshoot problems and correct data issues
Writing and maintaining scripts to automate repetitive support tasks
Working closely with Service Delivery and Engineering teams
Managing and tracking incidents through an issue management platform
Identifying critical issues and escalating where appropriate
Mentoring and supporting junior Application Support Engineers
Documenting technical issues, root causes and resolutions
Helping introduce and maintain best practices across the support function
Working within a collaborative Agile engineering environment

What We're Looking For

Experience within Application Support or Software Support
Writing ad-hoc and complex multi-table queries
Investigating and resolving data issues
Working with database functions, procedures and stored procedures
Strong technical troubleshooting and problem-solving skills
Experience investigating complex application issues through to resolution
Experience working within web and PC-based environments
Familiarity with issue management tools such as Jira
Exposure to version control tools such as Bitbucket or similar
Experience with a scripting language, ideally PowerShell
Previous experience mentoring, coaching or supporting junior colleagues
Strong communication and technical documentation skills

Contact: Zach Bennett - CPS Group

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