Senior Applications Support Analyst

Senior Applications Analyst - Loughborough (Hybrid)
£40,000 - £50,000

Role:

We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems remain resilient, secure, and future-ready. You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders.

Key Responsibilities:

• Act as SME for application services, delivering advanced 2nd/3rd line support across
• Windows Server, business systems, and cloud platforms (Azure/365).
• Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders.
• Drive process improvement, automation, and security best practice using PowerShell, deployment tools (SCCM/Intune/PDQ), and cloud technologies.
• Conduct root cause analysis for critical incidents and coordinate long-term resolutions.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and asset records.
• Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements.
• Mentor and support junior analysts, sharing knowledge and best practice.
• Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity.

Ideal Candidate:

• Significant 2nd/3rd line support or application analysis experience in a complex/regulated environment.
• Deep knowledge of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure.
• Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar).
• Strong documentation, incident management, and stakeholder engagement skills.
• Experience advising on IT strategy, risk, or compliance is highly desirable.
• Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage.

Benefits:

25 Days Holiday + Bank Holidays

Hybrid working (initially onsite, then up to 2 days WFH)

Health & Wellbeing Support

Ongoing professional training, certifications, and career progression

Apply Now!
If you're a senior applications or infrastructure specialist seeking a challenging, strategic role with real impact, we want to hear from you!

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