Senior AV Service Engineer

Senior AV Service Engineer

£48,000 - £55,000 DOE + Car Allowance + Overtime + Benefits

Location: London / Field Based
Contract: Permanent, Full-Time
Travel: Predominantly London, with occasional UK and European travel

The Opportunity

Are you an experienced AV Service Engineer looking for a senior role where you can take ownership of complex technical issues, work with leading AV and collaboration technologies, and become a trusted technical resource for both customers and fellow engineers?

We're looking for a Senior AV Service Engineer to join an established service team supporting professional Audio Visual, Video Conferencing and Unified Communications (AV/VC/UC) environments.

This is a varied, hands-on position combining field service, advanced fault finding, preventative maintenance, remote technical support and customer interaction. You'll also act as an escalation point for other engineers, sharing your knowledge and helping develop the wider technical team.

If you're an experienced AV Field Service Engineer, AV Support Engineer or AV/VC Engineer looking for the next step in your career, we'd like to hear from you.

What You'll Be Doing

Field Service & Technical Support

You'll take ownership of AV service calls from initial diagnosis through to successful resolution, both on-site and remotely.

Your responsibilities will include:

Providing on-site service and technical support across customer locations, predominantly within London
Diagnosing and resolving faults across integrated AV, VC and UC systems
Carrying out advanced AV fault finding and break/fix support
Providing remote technical support via telephone, email, video conferencing and remote-access tools
Completing planned and preventative maintenance visits
Performing system health checks and identifying potential issues before they become faults
Supporting Microsoft Teams Rooms, Zoom Rooms and other collaboration environments
Assisting with system configuration and commissioning where required
Updating technical documentation, system records and AV/IT schedules
Providing clear system guidance and user training
Ensuring service tickets and reports are accurately completed
Working within agreed customer SLAs and response timesBe the Technical Expert

This isn't simply a reactive service position.

As a senior engineer, you'll be trusted to investigate more challenging technical issues and provide support when other engineers need additional expertise.

You'll:

Act as an escalation point for complex AV and UC faults
Support and mentor less experienced engineers
Share technical knowledge and best practice across the service team
Assist colleagues with diagnosis and troubleshooting
Take ownership of high-priority or technically demanding service incidents
Maintain a strong understanding of developing AV, UC and collaboration technologies
Help improve engineering processes, technical standards and service delivery
Identify recurring technical issues and help develop long-term solutionsTechnology & Systems

You'll be working across a broad range of professional AV, collaboration and unified communications technologies.

Experience with several of the following would be highly beneficial:

Crestron
Q-SYS / QSC
Shure
Logitech
Poly
Microsoft Teams Rooms (MTR)
Zoom Rooms
Dante
AV over IP (AVoIP)
Video conferencing and collaboration systems
Audio DSP and signal routing
Commercial display and presentation systems
IP networking within AV environmentsYou don't need to know every manufacturer or platform. What's more important is having strong underlying AV troubleshooting and fault-finding skills and being confident investigating unfamiliar systems.

What We're Looking For

We're looking for someone with a strong background in professional AV service and support who is comfortable working independently in customer-facing environments.

You'll ideally have:

Previous experience as an AV Service Engineer, AV Field Service Engineer, AV Support Engineer, AV/VC Engineer or similar
Strong professional AV fault-finding and troubleshooting experience
Good knowledge of integrated Audio Visual, Video Conferencing and Unified Communications systems
Experience supporting commercial or corporate AV environments
An understanding of Microsoft Teams Rooms and/or Zoom Rooms
Familiarity with control, DSP and collaboration technologies such as Crestron, Q-SYS and Shure
A practical understanding of IP networking as it relates to AV systems
The ability to read and understand AV schematics and technical documentation
Strong customer-facing and communication skills
A methodical approach to diagnosing technical issues
The confidence to take ownership of problems through to resolution
The ability to manage priorities and work effectively under pressure
Excellent attention to detail
The ability to work independently while remaining part of a wider technical team
A willingness to share knowledge and support junior engineers
A professional and customer-focused approach
Flexibility to travel when requiredThe Package

£50,000 - £55,000 basic salary, depending on experience

Plus:

Car allowance
Paid overtime
25 days' annual leave plus bank holidays
Company pension
Laptop and mobile phone
Professional tools and equipment
Ongoing technical training and development
Flexible working environment
Company workwear
Employee wellbeing initiatives
Team and social eventsFull details of the package will be discussed during the recruitment process.

Why Join?

This is an opportunity to take the next step in your AV career without moving away from the technical work you enjoy.

You'll have the autonomy to solve challenging problems in the field while becoming an important technical resource within the wider engineering team.

For the right person, the role provides a strong combination of:

Technical ownership | Advanced fault finding | Customer interaction | AV/UC technology | Mentoring | Career development

If you're the person others turn to when an AV problem gets complicated, we'd be keen to hear from you.

INDLS

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Apply Today

Opportunities like this don't stay available for long in the AV market.

Send your CV today to:

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Only candidates based in UK and eligible to work in UK are allowed