Senior Beer Dispense Technician

Lucky Saint – Senior Beer Dispense Technician

Reporting to: Head of Brewing

The Opportunity:

We are looking for a Senior Beer Dispense Technician to join the team at Lucky Saint as we continue our mission to become the defining alcohol-free beer.  Working as part of the Brewing Quality and Dispense team, you will line manage a Beer Dispense Technician, have responsibility for managing the quality of draught Lucky Saint in trade and support the wider team in building capability and raising the bar on quality.  The role is hands-on; you will carry out technical jobs within On Trade customer accounts while also having direct line management responsibility for a Beer Dispense Technician.  We will need you to be based within close proximity to London due to the location of most of the pubs that you will be servicing.

We are a team who passionately care about the brand and maintaining exceptionally high standards at all touch points of the business. We’re interested in people who want to spearhead a revolution in the industry with us, who are curious, entrepreneurial, commercial and restless to make magic happen.

Our founder, Luke Boase, launched Lucky Saint in late 2018 with an ambition to change the perception of alcohol-free beer and the drinking experience, worldwide. Since the launch of our 0.5% Superior Unfiltered Lager, Lucky Saint has received widespread attention from top industry professionals, the UK’s best operators, and the media.  

A day in the life in this role:

You might start by reviewing information from customers and our Sales team to prioritise customer needs and plan upcoming work, ensuring your team has the right equipment and stock to complete scheduled jobs. As a line manager, you’ll check in regularly with the Beer Dispense Technician through regular 1-to-1s, to check on their wellbeing, progress with goals, coaching and supporting their growth.

You may then have some jobs to complete in trade, installing or troubleshooting draught Lucky Saint lines in On Trade accounts, and ensuring the beer is served perfectly. You’ll lead the roll out of Superior Serve into customer accounts, our stamp of quality excellence for draught Lucky Saint, and you will train bar staff on Lucky Saint to build engagement and knowledge of the brand.

Across the week, you’ll connect with external dispense partners to build strong relationships and partnerships. You’ll also join our internal sensory panel, collaborate with the Sales team on beer quality and dispense training, and you’ll shape the future of draught alcohol-free beer through leadership of projects exploring new draught dispense solutions.

Key Responsibilities:       

Draught Beer Quality: Manage the quality of draught Lucky Saint in trade.

• A customer facing ambassador for quality, delivering the highest quality products from grain to glass.


• Responsibility for leading the Dispense team, and the efficient planning of all customer technical service operations.


• Hands-on completion of technical jobs within On Trade customer accounts.


• Monitor, investigate and resolve On Trade customer quality complaints.


• Compile data for KPI reporting.


• Develop and maintain dispense related quality standards.

External Partnerships: Build and maintain a network of external technical dispense partners.

• Build strong working relationships with external dispense partners, identifying and supporting development of strategic partnerships.


• Support the management of suppliers through KPI reviews and supplier audits.

Quality and Capability Development: Support the wider team in raising the bar on quality.

• Support the establishment of a Quality Centre of Excellence, engaging our whole team in quality and supporting their development related to dispense and product quality.


• Act as a technical support function, improving sales through technical solutions.


• Lead the technical role out and management of Superior Serve in customer accounts.


• Lead R&D projects related to new dispense processes and technologies.


• Attend product tasting sessions as part of our internal sensory panel. Assist Head of Brewing with maintaining the sample cellar and leading sensory panel sessions.
  

Efficient Use of Resources: Effectively manage your own and your team’s time and equipment stock levels to ensure all jobs are completed as efficiently as possible.

Team: The leader of Dispense within the Brewing Quality and Dispense team, including operational planning, and the line management and development of Beer Dispense Technician(s).

Who you are – it would be great if you: 

• An expert in the trade, having built a strong technical understanding through previous experience of working with draught beer dispense operations and a passion for beer quality.


• Minimum of 3 years of experience working within On Trade technical services.


• Valid CSIM Blue Card. Level 3 National Diploma in Drinks Dispense or equivalent.


• Must have a full UK driving licence.


• Do the right things well, self-sufficient, able to prioritise, manage time and workload.


• Take ownership and accountability, tenacious, see things through to an outcome.


• A growth mindset, ambitious, curious, great with people and a real team player.


• You find the devil in the detail, evaluating and implementing change in a controlled way.

What’s in it for you:

• £ salary range depending on level of experience


• Annual bonus based on company and individual performance


• Vitality Health Insurance


• 25 days holiday + 8 bank holidays


• Enhanced holiday policy (paid additional leave)


• 3% employer pension contribution, 5% optional employee contribution


• Life insurance


• Employee Assistance Program


• Share options


• Lucky Saint allowance every month!


• Unlimited Lucky Saint and 40% off food and drink at The Lucky Saint pub


• Flexible working

At Lucky Saint we believe that a diverse team of enthusiastic, hard-working, skilled people is pivotal to our success. Our employees help us make a difference & grow as a business and creating a diverse, equitable and inclusive workplace starts with our recruitment process. To help on this journey, we’d like to invite you to fill out this voluntary survey so we can measure and continue to improve our DEI work. It’s completely optional and cannot and will not affect your job application in any way. It’s also 100% anonymous, and is not linked to your name, identity, or application. If you’re happy to help, please click here