Senior Block Manager

MCR Property Group is a leading independent real estate investment and development company, operating nationally with offices in London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new build and conversion residential and industrial projects and managing a diverse portfolio covering every asset class, which includes around 7,500 residential plots and commercial/industrial assets exceeding £2 billion in value.

Position Summary:

The Senior Block Residential Manager is responsible for the day-to-day management and long-term operational success of a residential development or estate. This includes overseeing building operations, managing on-site staff and contractors, ensuring resident satisfaction, and maintaining the property to the highest standards. The role involves financial oversight, service charge budgeting, compliance with health and safety legislation, and acting as the primary point of contact for residents and leaseholders.

Key Responsibilities:

Property Operations

• Oversee the maintenance, safety, and presentation of the building(s), ensuring communal areas and infrastructure are well-maintained.
• Manage regular inspections and arrange for reactive and planned maintenance.
• Coordinate with external contractors, cleaners, landscapers, and security staff.
• Ensure proper functioning of building systems (lifts, fire alarms, CCTV, HVAC, etc.).

Resident Relations

• Act as the primary liaison between residents, leaseholders, managing agents, and service providers.
• Handle resident queries, concerns, and complaints promptly and professionally.
• Organize and attend resident meetings or AGM forums where required.

Staff Management

• Supervise on-site staff (concierge, porters, caretakers, cleaners) and ensure high service standards.
• Provide guidance, training, and performance management to staff.
• Schedule shifts and manage rotas to ensure sufficient coverage.

Financial Management

• Assist with preparation and monitoring of the annual service charge budget.
• Authorize and track expenditure within delegated authority limits.
• Maintain financial records and assist in year-end reconciliations and audits.

Health & Safety and Compliance

• Ensure full compliance with all legal and regulatory requirements (e.g. Fire Safety, Health & Safety, Risk Assessments, Water Hygiene, Asbestos).
• Maintain accurate records of certifications, inspections, and service logs.
• Manage incident reporting and emergency response plans.

Administrative Duties

• Maintain records of repairs, maintenance, communications, and resident information.
• Prepare reports for management and stakeholders as required.
• Oversee access control, key/fob systems, parcel delivery procedures, and booking systems (e.g., for gyms or shared spaces).

Qualifications & Skills:

• Proven experience in residential block or estate management (minimum 3–5 years).
• IRPM or ARMA accreditation (preferred or working towards).
• Strong understanding of service charge budgets, leaseholder obligations, and building operations.
• Excellent communication and interpersonal skills.
• Organised, proactive, and able to handle multiple priorities.
• Competency in property management software and Microsoft Office.

Working Conditions:

• Based on-site at the residential development.
• Traveling between sites
• May require occasional evening or weekend work for resident meetings or emergency situations.
• On-call availability for urgent matters outside normal working hours (depending on contract terms).

MCR Benefits

• 22 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days
• Your Birthday off