Senior block manager

The role

The Property Management position will undertake the day to day management of designated client’s properties/portfolios reporting to the Team Lead on an ongoing / daily basis.

To support the line manager in providing a first rate management service meeting all legislative and statutory controls, best practice guidance issued by the RICS and TPI and those of the firm.

Responsibilities

Financial management:

• Contribute directly towards improving the team’s profitability

• Manage the preparation of detailed annual budget of anticipated expenditure for each property in accordance with the service charge procedures within the portfolio.
• Ensure that the required consultation takes place with lessees in respect of the budget of expenditure and that clear explanatory notes concerning the budget are prepared for the benefit of lessees.
• Approve and sign all letters to lessees in relation to the annual budget of service charge expenditure and the reporting of the final accounts.
• Monitor, control and review the monthly and quarterly expenditure against the budget in conjunction with the line manager and partner.
• Liaise with Client Accounts on service charge income and expenditure.
• Authorise all invoices received for payment being satisfied that the works or supply represented by the invoice has been properly incurred and satisfactorily completed or delivered.

Leasehold management:

• To ensure that all insurance claims are properly made, estimates obtained for work and to monitor the processing of such claims through the underwriters.
• To have a good understanding of lease management as well as the head lease, and ensure this is adhered to.
• Ensure the effective planning and management of all maintenance and repair work and monitor and control all regular maintenance contracts. Inclusive of specifying, tendering and supervising works where necessary.
• Ensure the regular inspection of all managed buildings and the maintenance of notes concerning those inspections and records and information on health and safety matters.
• Supervise and monitor the maintenance and updating of the computerised property records system including all contract records and contractor listings.
• Liaise with tenants, lessees and residents associations as and when required and to attend meetings.

Communication:

• Manage all on site and client staff for whom the Team Lead acts as line manager and to supervise key functions of work of all other support staff working under the Team Lead.
• Able to communicate effectively with Clients, Leaseholders, Contractors.
• To manage relationships with Key stakeholders.

Health & Safety:

• Responsible for the day to day monitoring and control of all aspects of health and safety and ensure compliance at all times with current legislation.
• Work with head of department to pro-actively plan new business strategy
• Work with head of department to respond to requests for proposal, tenders and presentations.

Essential qualifications

• MTPI (The Property Institute)
• Relevant Health & Safety training

Desired Qualifications

• ASSOC RICS
• IOSH (Institution of Occupational Safety and Health)
• Driving license

Essential experience

• Demonstrable record of delivery to Clients in the UK Real Estate market, with a background in block management.
• Good working knowledge of all aspects of residential block management including health and safety and all legislation, guidance notes and recommendations made in respect of residential property management either by Statute, by the RICS or by TPI.
• Prior experience of preparing service charge budgets as well as experience of managing maintenance/repair works and dealing with insurance claims.
• Experience of dealing with resident’s associations and representing managing agents at AGMs.
• Experience of managing a team

• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.