Senior Broadband Installation Engineer

Job Title: Senior Broadband Installation Engineer

Location: West Midlands

Job Type: Full-Time (40 hours per week)

Salary: £35,000 - £36,050 DOE + Discretionary Annual Bonus + (vehicle provided)

Job Summary

You will be responsible for ensuring day to day connections targets are met, through support and guidance for our field teams, Leading right first time. You will also be responsible for connecting customers to Airband’s Fixed Wireless Access network (FWA) , Fibre to the premise (FTTP) as well as other wireless technologies such as 4G. You will be representing Airband at a senior engineering level, and customer focus is our main priority.

Responsibilities

• Leading engineers in Customer installation of FWA/Fibre and 4G.

• Responding to and resolving customer faults where a senior skillset is required.

• Assisting other installation teams across the UK where necessary to support customer needs or project timescales. 

• Correct use of safety equipment and procedures, ensuring H&S is diligently followed and company documentation, Method Statements/RAMs are followed. 

• Working in accordance with business and customers Health and Safety requirements. 

• Van, tools and equipment are looked after and kept clean, tidy & serviceable. 

• Ensure van stock is kept up to date including consumables considering overstockverstock may be required for assisting engineers. 

• Troubleshooting customer issues when a service visit by engineers are not successful, understanding root cause issues and ensuring these are fed back and resolved with the team leader

• Liaising with both colleagues and customers; keeping in regular contact with office staff,team leaders and managers.

• Being punctual and conducting all work to high standards of quality.

• OOH on-call work may be required on a rota basis 

• Ensure the appropriate H&S is adhered to by our field teams, including but not limited to the correct use of safety equipment and procedures while working at heights or underground.

• Any other duties commensurate with role.

Key Skills

• A role model, able to always demonstrates and uphold Airband’s values.

• Great customer interaction skills, resolving problems and complaints with a professional manor.

• In depth understanding of Fibre installation and maintenance.

• In depth understanding of Fixed Wireless access networks.

• Ability to troubleshoot

• Inventory management

• Driven by quality, professionalism and commitment to ensuring Right first time.

• Great interpersonal skills. Able to create positive environments with colleagues and customers.

Certificates/Tickets/ Qualifications

Essential –

• Experience: Proven experience (minimum of 2 years) in a similar role, with a strong understanding of FWA and FTTP operations

• Full UK Driving Licence: a valid, full, and clean driving licence.

• Certificates:
• Static & Mobile Boom 1B & 3B

• Working at Height or SA051C Tetra

• Emergency First Aid

• Asbestos Awareness & Manual Handling

• Street Works Unit 02 01 SLG

• SA001 Overhead Safety

• SA002 Underground Safety

• S7 Sub Duct & Cable Installation

• S8 Overhead Cable Installation

• S9 Pole Step Adjustment.

• NOPS card

• Display Screen Equipment for Agile Workers

• Fire Awareness

• Slips, Trips and Falls

Due to the nature of this role the successful candidate must not be:

• Colour blind – due to coloured fibre cabling
• Over 140kg due to harness weight restrictions
• Claustrophobic due to working in confined spaces
• Acrophobic or suffer from vertigo due to working at heights

What can Airband Offer you?

• Discretionary Annual Bonus.

• Company Vehicle

• Overtime pay.

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working – a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)

• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.