Senior Business Systems Support Analyst - Acturis Platform

Senior Business Systems Support Analyst - Acturis

Hybrid Working - 1 Day Per Week in Milton Keynes

We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.

• Deliver management information to senior leadership.

• Provide key support for projects leveraging Acturis as a core back-office system.

• Assess Acturis system updates and coordinate related tasks with the Applications Manager.

• Translate technical upgrades into user-friendly guides and deliver training to Super Users.

• Maintain accurate system configuration records.

• Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.

• Gather feedback and enhancement suggestions from users and liaise with Acturis.

• Share best practices, tips, and guidance with Super Users.

• Create and execute test scripts to support UAT for new features or documentation.

• Deliver responsive 2nd line support through the internal Acturis helpdesk.

• Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.

• Identify and address recurring issues, training gaps, or system improvement needs.

• Support the document templates team as needed.

• Provide mentorship to junior team members in Acturis.

• Minimum of 5 years' experience supporting Acturis (essential).

• Background in a similar support or systems administration role preferred.

• Strong knowledge of the insurance sector and how the business operates

• Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.

• Previous experience in insurance or financial services is ideal.

• Excellent verbal and written communication skills.

• Ability to explain technical concepts clearly to non-technical users.

• High attention to detail and accuracy.

• Strong time management and organisational skills.

• Skilled negotiator and confident communicator across all stakeholder levels.

• Proficient in Microsoft Office applications.

• Willingness and ability to mentor and develop colleagues.