Senior Business Systems/IS Analyst

Position Summary

We are seeking an experienced Senior Business Systems/IS Analyst to support, maintain, and improve the Infor LN ERP environment and related manufacturing business systems based at our Telford location.

This position will serve as the primary connection between Telford business stakeholders and the divisional IT/IS organization. The successful candidate will work closely with Manufacturing, Finance, Supply Chain, Distribution, Quality, and other functions to resolve system issues, understand business requirements, improve processes, and support approved technology solutions.

This role is primarily focused on Infor LN and manufacturing business systems while also contributing to reporting, analytics, automation, and digital-manufacturing initiatives. The position is part of a multinational IT/IS organization and will collaborate with colleagues across multiple locations.

Key Responsibilities

• Provide functional support for Infor LN and related manufacturing business systems.
• Troubleshoot ERP, data, reporting, integration, and business-process issues while minimizing operational disruption.
• Translate business needs into clear functional requirements and coordinate configuration, development, testing, implementation, user acceptance, and training activities.
• Promote effective use of standard system functionality and consistent business processes before recommending customized solutions.
• Create and support business reports and operational analysis using approved tools, Power BI Preferred.
• Maintain system, process, report, and support documentation to ensure knowledge is retained and solutions remain supportable.
• Support system access, security roles, segregation of duties, audit controls, disaster recovery, and business-continuity requirements.
• Manage assigned work through established IT/IS intake, prioritization, development, documentation, testing, and change-management processes.

Preferred Experience

• At least five years of supporting ERP manufacturing business systems.

• Strong analytical, technical problem-solving, communication, and documentation skills.

• Ability to manage competing priorities and collaborate effectively with business and technical teams across multiple locations. Functional (operations) or technical experience with Infor LN or Baan preferred.

• Experience with SQL, reporting, analytics, integrations, or data management.

• Experience with Microsoft Power BI, Power Apps, or Power Automate.

 • Familiarity with IT service management

Candidate Profile

The successful candidate will be a practical, organized, and collaborative business-systems professional who can understand complex manufacturing requirements and translate them into reliable, supportable solutions. They should be comfortable working independently while maintaining strong communication and alignment with divisional IT/IS priorities, standards, and governance.

The position requires someone who can build trusted relationships with local stakeholders while maintaining a broader enterprise perspective and working effectively as part of a multi-site IT/IS team.

Benefits

• Pension scheme with up to 10% employer contribution
• Life cover 6 X base salary
• Discretionary Bonus Scheme
• Private Healthcare Insurance
• Disability Insurance
• Holidays starting at 22 days per annum
• Cash plan for employees and their families
• Enhanced maternity and paternity pay
• Online savings platform and employee assistance programme
• Friendly culture with a strong emphasis on safety and inclusion

Degree in Information Technology, Business Systems, Computer Science, or a related discipline, or equivalent professional experience.