Senior Campaigns & Issues Manager

At Heathrow, communication plays a vital role in connecting colleagues, driving engagement and supporting some of the UK's most important business and operational priorities. We're looking for a creative, strategic and commercially minded Senior Campaigns & Issues Manager to shape and deliver impactful internal communications campaigns that inform, inspire and engage our people. 

As part of the Internal Communications leadership team, you'll lead a talented team, build strong partnerships and drive campaigns that support everything from major employee engagement initiatives to some of the most significant moments in Heathrow's future. You'll play a key role in shaping how we connect, inform and inspire colleagues across the business. 

• Lead the planning and delivery of Heathrow's annual internal communications campaigns programme, ensuring alignment with business priorities and strategic objectives. 
• Partner with senior leaders and stakeholders across the business to develop communication strategies that engage colleagues and support organisational objectives.
• Own and oversee the campaign calendar, driving the successful planning, delivery and evaluation of internal communications activity. 
• Lead the management of sensitive and reactive communications, providing expert advice and support on high-profile business issues.
• Use insight, data and stakeholder feedback to continuously improve colleague engagement, campaign effectiveness and communications delivery.
• Manage and develop a team of communications professionals, fostering collaboration, creativity and high performance.

• Ability to translate business priorities into effective communication strategies, managing multiple projects and competing demands in a fast-paced environment.
• Excellent written, verbal and presentation skills, with the ability to create compelling communications for a range of audiences.
• Experience managing reactive, complex or sensitive communications, demonstrating resilience, sound judgement and the ability to remain calm under pressure.
• Proven ability to lead, coach and develop high-performing teams, fostering collaboration, accountability and continuous improvement.
• Strong stakeholder engagement and influencing skills, with the ability to build credible relationships, challenge constructively and work effectively with senior stakeholders across a complex organisation.
• Ability to think creatively and introduce new perspectives, leveraging experience from different industries and organisational environments to drive innovation and continuous improvement.

Ideally you will have 

• Experience working within Internal Communications, Employee Engagement or Corporate Communications. 
• Experience managing communications agencies and external suppliers. 
• Experience using data, insights and analytics to measure campaign effectiveness and inform future communications activity. 
• Experience supporting crisis, operational or reputation management communications.