Senior Category Manager (Security and Passenger Services)

Senior Category_Manager (Ops) - Security and Passenger Services - Band C - JULY 26 - Copy.docx

• Developing and delivering category strategies that maximise value, minimise risk and support Heathrow's operational objectives.
• Leading end-to-end sourcing, tendering and contract award activities across a diverse portfolio of security and passenger services.
• Building strong relationships with stakeholders to understand business needs and deliver commercially effective procurement solutions.
• Managing strategic supplier relationships, driving performance, continuous improvement and value delivery
• Providing commercial insight, market intelligence and innovative solutions to support operational and business priorities.
• Coaching and supporting colleagues while fostering collaboration and best practice across the Procurement function

• Demonstrates the capacity to identify opportunities, drive innovation, and deliver continuous improvement
• Proven capability to develop category strategies, lead sourcing activities, and deliver commercial value.
• Experience in managing supplier relationships, contract performance, and commercial negotiations.
• Skilled in identifying and mitigating risks while ensuring compliance and good governance.
• Strong commercial awareness and the capability to leverage market intelligence to support decision-making and optimise value.
• Demonstrates professionalism, sound judgement, and a proactive approach to escalating challenges. Proven ability to lead, coach, and develop high-performing teams while fostering a collaborative team culture

Desirable Skills

• MCIPS qualified (or working towards accreditation)
• Knowledge and experience of service based and workforce-intensive contracts, including understanding of London Living Wage considerations and service-based procurement models.
• Experience managing large outsourced service contracts and strategic supplier relationships.
• Desirable experience of operating within a highly regulated or operationally critical environment.  
• Experience leading change and continuous improvement initiatives or programmes.