Senior Claims Adjuster

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Senior Claims Adjuster in our Claims team.

Our Claims team is dedicated to delivering exceptional service to our clients while ensuring compliance with policy terms and conditions. We leverage analytics and insights to drive continuous improvement in the use of Third-Party Administrators (TPAs) and third-party experts. Our team embodies Sompo’s values of Accountability, Agility, Collaboration, Development, and Integrity in all aspects of our work.

Location: This position will be based out of our London office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Evaluate and process claims estimates and paid claims values accurately and in a timely manner, ensuring compliance with policy terms and conditions.

• Investigate and resolve complex claims of a specialist nature, providing excellent service with minimal leakage.

• Manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly.

• Identify and address coverage issues to ensure company liability aligns with contractual commitments.

• Proactively pursue subrogation, contribution, and other recovery opportunities where appropriate.

• Support the implementation of the Claims strategy and operational plans to meet business targets and priorities.

• Produce regular statistical and analytical claims information for effective monitoring and decision-making.

• Act as a referral point for other team members, providing guidance and support on specific tasks or complex claims.

What you’ll bring:

• Extensive knowledge of technical claims handling in a group claims function within a regulated environment.

• Strong understanding of delegated and third-party claims management from technical, commercial, and operational perspectives.

• Excellent interpersonal and communication skills, with the ability to build constructive relationships across teams and stakeholders.

• Proficiency in MS Office applications (Word, Excel, PowerPoint) and the ability to produce detailed reports and management information.

• Strong problem-solving, investigative, and negotiation skills, with a customer-oriented approach.

• Proven track record in managing complex and disputed claims matters, providing expert guidance and opinion.

• Recognized qualifications and/or practical knowledge of the insurance regulatory framework.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. 

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits

• Retirement & Savings Plans

• Global Parental Leave & Adoption Assistance

• Employee Assistance Program

• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.