Senior Claims Dispute & Litigation Controller

Senior Claims Dispute & Litigation Controller
Location: Newcastle upon Tyne, UK
Sector: Legal Services / Dispute Resolution
Job Type: Full-time | Hybrid Working Available

About the Role

Our client, a leading international professional services firm, is seeking a highly experienced Senior Claims Dispute & Litigation Controller to join their dynamic legal operations team based in Newcastle. This is a fantastic opportunity to work within a forward-thinking environment that is embracing legal transformation and innovation.

The successful candidate will manage a portfolio of complex County Court disputes, primarily on behalf of corporate clients. These cases, while often falling within the small claims track, frequently involve nuanced legal and procedural challenges. You will play a pivotal role in delivering high-quality outcomes, mentoring junior colleagues, and supporting the continuous improvement of legal processes.

Key Responsibilities

• Manage a caseload of complex or strategic litigation matters from inception to resolution.
• Investigate liability and assess claims in line with regulatory and procedural guidelines.
• Provide technical support and guidance to colleagues and stakeholders.
• Ensure compliance with Civil Procedure Rules (CPR) and internal quality standards.
• Lead on settlement negotiations and litigation strategy.
• Deliver coaching, mentoring, and quality assurance across the team.
• Collaborate with internal teams to support legal innovation and process improvement.
• Contribute to training initiatives and knowledge sharing across the business.

What We’re Looking For

• Significant experience in claims and litigation management, ideally within financial dispute - Minimum 3 years
• Strong technical knowledge of dispute resolution processes.
• Proven ability to coach and develop junior team members.
• Excellent communication and stakeholder management skills.
• High attention to detail and strong organisational capabilities.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Adaptability and a proactive, solutions-focused mindset.
• Background in a legal or claims-focused environment (e.g., paralegal or claims handler).
• Familiarity with legal technology tools and innovation in legal service delivery.
• Degree-qualified or working towards a legal or business-related qualification.
• Willingness to work flexibly during peak periods.

Why Apply?

This is a unique opportunity to join a collaborative and innovative team within a global organisation that values professional development, continuous improvement, and legal excellence. You’ll be part of a growing Newcastle-based hub that is redefining how legal services are delivered.

Benefits:

• 25 days of annual leave and all UK bank holidays, with increments based on length of service
• Enhanced Parental Leave Inclusive of Maternity, Adoption, Surrogacy and Paternity leave.
• Carers Leave
• Hybrid Working
• Sabbaticals after 4 years of continuous service
• Access to career development opportunities across our worldwide practice.
• Learning Access to a library of online courses.
• Wedding Gift
• Access to Perks at Work.
• Holiday Buy
• Life Assurance 4 x base salary
• Income Protection
• Group Personal Pension Plan T
• Monthly Mortgage Advisor Clinics
• Financial Wellbeing Support