Senior Claims Fraud Handler

About Marshmallow

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

The Claims Team

Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

What you'll be doing

• Investigating and case managing complex, high value and organised fraud motor claims.

• Coaching and mentoring team members, assisting with their ongoing professional development.

• Act as an escalation point for colleagues on complex matters

• Building strong relationships across the business to ensure smooth collaboration and knowledge sharing.

• Identifying opportunity and driving process improvements, acting as a Subject Matter Expert where necessary.

• Working collaboratively with external suppliers to ensure thorough instructions are provided and investigations are completed.
  Conducting Quality Assurance reviews of team members.

Who you are

• You have experience handling motor claims across various heads of damage from FNOL to litigation/settlement. You set a high bar, consistently achieving success in your investigations.

• You’ve worked within a Motor Claims Fraud team.

• You are comfortable managing a caseload and maintain high quality in a fast paced environment.

• You’re comfortable with handling complex fraud cases and designing strategy for investigation of organised fraud groups

• You’re an excellent communicator who actively contributes to discussions, driving fraud awareness amongst your colleagues.

• You're motivated to create and improve processes and , and build strong relationships at all levels.

What we're looking for from you

• Equally comfortable working independently and as part of a team.

• Experienced in property damage, personal injury, credit hire claims from notification to litigation.

• Experience of handling Scotland claims is advantageous.

• Experience investigating fraud networks and collaborating with other teams and external suppliers.

• A strong understanding of indemnity, liability and their impacts on the claims process.

• Adept in providing excellent customer service and treating customers fairly.

• Confident communicating and negotiating with third party representatives

• Organised and able to manage own workload and competing priorities

Perks of the job

• Flexible working: Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you 🏠 *If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options.

• Competitive bonus scheme - designed to reward and recognise high performance

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes. 💰

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 3 stages:

• Initial call with someone in our Talent Acquisition team (30 mins)

• A skill-based technical interview where you will discuss your previous experience with 2 members of the team (1 hour)

• A culture interview to check that your work style fits our processes and values (1 hour)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

Background checks
As part of our commitment to maintaining a safe and trustworthy environment, we’ll carry out standard background checks, including a DBS and a Cifas check. These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other forms of serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.