Senior Claims Team Leader

Senior Claims Team Leader

I am working on a Senior Claims Team Leader to join my client who is a Global Insurer. They offer great career progression, they provide quality training and have a great culture to work in.

The Opportunity:

This is a key leadership role, and will be responsible for managing a team of desk-based claims handlers, ensuring the smooth operation of the team and delivering exceptional service to our clients.

Key Responsibilities:

• Lead and motivate a team of claims handlers to meet performance targets and service standards.
• Oversee the allocation and management of new claims.
• Review and approve reports for distribution.
• Conduct monthly one-to-one meetings and performance appraisals.
• Monitor claim lifecycles and ensure timely resolution.
• Identify training needs and implement development plans.
• Support account management activities and handle escalated complaints.

About You – Skills & Experience:

• Minimum 3 years’ experience in property claims
• At least 3 years in a team leader or supervisory role.
• Strong leadership and decision-making skills.