Senior Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Senior Client Services Coordinator to join our team in Dundonald, UK. The primary responsibility of this role is to organise AHKES solid fuel laboratory related appointments. In this role, you must ensure that a professional level of service is maintained and succeeded at all times and you will be responsible for meeting client expectations whilst accurately reporting on results and operations in a timely manner. 

On a day to day you will liaise with the relevant stakeholders to ensure that client appointments are fulfilled with the reporting of operations and documents in a timely manner, whilst identifying methods to standardise, streamline and improve service levels.  You will also be required to authorise analytical certificates, train the team on the routine roles and responsibilities of the Client Services Coordinators along with supervision, assessment and preliminary feedback on these day-to-day tasks. 

The secondary responsibility of this role is where required/ necessary to provide technical and operation support and coverage within the client services team.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Required Competencies

• Strong Communication skills


• Adaptable, particularly with regards to workload and changing situations, deadlines and priorities


• Pro-active mindset and ability to “think ahead” 


• Possess a keen eye for detail and continuously strive for perfection 


• Ability to work and perform well under pressure


• Possess good operational skills and ability to thrive within a fast-paced, intense environment


• Knowledge of analytical content and industry standard methods (such as ISO and ASTM)


• A team player who looks to support colleagues and, management and the needs of the business 


• Good comprehension of IT, systems, G-suite and Microsoft packages


• A problem solver who thrives within a fast- paced environment
  

Required Work Experience

• Experience within the day-to-day fast paced operational environment


• Experience within client services, a commercial or technical environment and knowledge of the associated procedures/ processes is preferred


• Previous experience within the solid fuels industry and an appreciation of the associated operational procedures is advantageous

. 

Travel 

• Must be available and willing to work overtime and weekends on occasion as necessary to meet business needs/ requirements

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.