Senior Client Services Coordinator, Night Shift (ICT_TECH CB_2026_05)

The Role
•    Analysis and interpretation of licencing requirements
•    Finding Solutions to complex and bespoke liceencing requests
•    Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals
•    Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices 
•    Leading a small group with responsibility for a subset of high value clients
•    Drafting quotations for new and additional licence requests

The Requirements
•    Proven track record of handling complex queries and tasks in a pressurised environment
•    Excellent attention to detail with the ability to accurately review the quality of own output.
•    Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
•    Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
•    Experience in interpreting legal contracts
•    Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
•    Strong verbal and written communication skills.
•    Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work for yourself and your team.
•    At least 2 years experience in leading a team. To be able to multitask on  adaily basis and help your team and others in a fast paced enviornment 
•    Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
•    An eye for detail and excellence
•    Proven to be an effective team member to Lead their own team as well as other parts of the business.

WTW is an Equal Opportunity Employer