Senior Coffee Engineer

Are you a Senior Coffee Engineer looking for a new job opportunity in London? We're working with an ambitious and fast-growing speciality coffee business looking to appoint a Senior Coffee Engineer to lead a small team of engineers and complete its service operation across London. This role comes with a base salary of up to £50k depending on experience, 25 days holiday which increase with length of service , company van, and much more.

Key Responsibilities of Senior Coffee Engineer

Lead, coach and develop a team of 2-3 Field Service Engineers.
Manage engineer schedules, service workloads and installations.
Monitor and improve SLA performance, response times and first-time fix rates.
Act as the senior technical escalation point for complex faults.
Drive equipment reliability and identify opportunities for continuous improvement.
Build strong relationships with customers and manage service escalations professionally.
Oversee spare parts, inventory management and service records.Requirements of Senior Coffee Engineer

Proven experience within coffee machine engineering, field service or a similar technical environment with both bean to cup and traditional coffee machines.
Previous supervisory, team leader or management experience.
Strong mechanical and electrical fault-finding ability.
Experience managing service KPIs and operational performance.
Excellent communication and customer relationship skills.
Full UK driving licence.Package & Benefits

£45,000 - £50,000 basic salary (DOE).
Overtime or time off in lieu for on-call support.
Additional holiday entitlement linked to service.
Employee wellbeing programme.
Product and hospitality discounts.
Enhanced family leave benefits.
Regular team and company events.If you are a Senior Field Service Engineer, Service Supervisor, Engineering Team Leader or existing Service Manager looking to join a growing, people-focused business within the speciality coffee sector, this role is for you
Only candidates based in UK and eligible to work in UK are allowed