Senior Colleague Engagement Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Colleague Engagement Manager.

You’ll support with the clear communication of our Customer Channels story – grounded in our strategy and business priorities.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support the strategic storytelling across all internal stakeholder groups, ensuring all communication is consistent and all colleagues understand and engage with our purpose and strategy


• Build and deliver high-profile content and communications on behalf of The Customer Channels Business, and in particular, for our Managing Director for UK Channels


• Work closely with internal stakeholders across Customer Channels, Comms, and Brand & Marketing to ensure messaging is strategically aligned using existing and new channels


• Co-ordinate key Channels events and own the building of content for townhall sessions, ensuring strategic alignment


• Consult with Channels leaders supporting and challenging as required to ensure their approach to local comms is aligned with our strategic approach

To be successful in this role you should meet the following requirements:

• Experience delivering internal communications across business areas to a large-scale audience, including frontline colleagues - essential


• Ability to work with senior stakeholders and external parties - essential


• Experience in planning and delivering events - essential


• Colleague engagement skills:

- Able to engage people and ensure the correct message is crafted

- Strong negotiating and influencing skills, and comfortable working with senior stakeholders

- Able to communicate clearly across a range of media (we use Sharepoint, Poppulo, Canva, LinkedIn, MS Office)

- Demonstrable amount of expertise and experience within a communications role

- CIPR and Institute of Internal Comms preferred

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500