Senior Commercial Account Handler

Position: Senior Commercial Account Handler
Location: Hybrid (Bedford – office Tuesdays to Thursdays)
Salary: £40,000 - £50,000 (Negotiable DOE)

About the Company
This is an excellent opportunity to join a highly respected, long-established insurance broker with a reputation built on integrity, personal service, and specialist knowledge. With decades of experience and a loyal client base ranging from private individuals to mid-sized corporates, they pride themselves on delivering tailored insurance solutions backed by deep market insight. The close-knit team is known for its genuine culture, long-standing staff retention, and unwavering client focus.
About the Role
You’ll be joining as a Senior Commercial Account Handler, playing a key part in delivering full-cycle service across a broad commercial portfolio. This is a hands-on role with real variety, you’ll be central to the broking and servicing process, supporting three Account Executives across a mix of clients and policies.
Key Responsibilities:

• Full 360° account handling – from initial enquiry through to renewal.
• Prepare renewal reports, carry out broking and manage all servicing tasks.
• Work across a diverse commercial portfolio: PI, Property Owners, Commercial Combined, Motor Fleet, Excess of Loss and more.
• Handle a broad GWP range: £1,000 to £250,000.
• Use Acturis daily as the central system for all account management.
• Hybrid working available – Mondays and Fridays from home.

What We’re Looking For:

• Ideally 5+ years’ experience in commercial broking/account handling.
• Solid working knowledge of Acturis.
• Broad product understanding, with a focus on PI and Commercial Combined.
• Experience in Motor Trade/Fleet would be an advantage.
• A team player who thrives in a supportive, high-standard environment.

Why Join?

• Friendly, collaborative team of 16 – many with 10+ years' service.
• Strong community links
• Weekly team breakfasts and a supportive, inclusive workplace culture.
• 25 days holiday + bank holidays, increasing with length of service.
• Full Christmas shutdown (only one working day required, outside holiday allowance).
• Flexible pension options and potential for long-term career progression.
• A genuinely people-first business with a strong reputation and stable leadership.