Senior Community Accounts Manager - Home

You know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. Debenhams hasn’t made a comeback - we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain’s Leading Online Department Store.

We are more than a department store - we are an institution. From creating the blueprint for designer collaborations with designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape.

We don’t underestimate the power of our brand or the place we hold in people’s hearts. This is only the beginning of the next chapter for Debenhams.

Britain needs Debenhams.....Debenhams needs you!

Your Role

We are looking for an Senior Community Account Manager specialising in home to join our Marketplace team and help us manage our top clientele. Leading a team of Account managers and Associates on our leading Partner Accounts across home to deliver the agreed business plan and provide excellent customer service. Liaising with our internal brands teams and partner. You will be the point of contact for the key wholesale partner and ensure the accounts needs are met and relevant product is put forward and delivered to partners in order to drive sales.

Your Team

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way shape or form we've always had a concessionary offering. Now, we're looking to the future. We have over 10,000 partners live on our site and constantly striving for more becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you. The team's mission is to make Brand Partners successful on Debenhams and for us to be the Brand Partner of choice.

What you will be doing

• Lead, Manage and Maintain a good relationship with the partner through regular communication and efficient issue resolution.
• Independent decision making whilst constantly reviewing sales performance with any opportunities or risks and reporting this back to the account manager.
• Working closely with the Merchandisers to fulfil any category areas of OTB and ensuring commitment is tracked, allocated and dispatched in line with your deadlines.
• Tracking partner deliveries with regular contact with brand and warehouse team. Ensuring this tracking is communicated back to the partner regularly.
• Allocating partner stock and overseeing the PPO process and liaising with supply chain to ensure timely dispatch of all lines.
• Updating and maintaining partner style tracker with additional POs or cancellations.
• Working closely with the Assistant Product Seller to ensure the range appropriateness for each brand across the Boohoo Group.
• Producing product sales reports for the partner and sharing these when needed to support decisions.
• Leading a team of Account Managers and Associates

What you can bring

• Solid account management experience spanned over 4-6 years with experience leading top tier accounts
• Strong understanding and use of Microsoft Excel.
• Experience in dealing with large data sets with consistency and data accuracy.
• Commercial awareness and comprehensive understanding of planning & trading.
• Ability to prioritise workflow and ensure challenging deadlines are met, in line with critical path and partner’s needs.
• Exceptional communication skills, capable of working with Key Accounts, multiple brand teams and supply chain to build productive relationships.
• Always strives to improve the department’s operation and increase knowledge of own and related job functions.
• Ability to manage the detail as well as the bigger picture, especially by working collaboratively as a team and being a team player at all costs.

Why Join Us?

• You’ll get the opportunity to take part in our various share schemes
• Core hours enable you to flex your working times around your needs on an ad hoc basis
• Benefits that support your health and wellbeing
• There’s up to 40% discount off our all of our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work

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