Senior Credit Controller

Are you highly organised, proactive, and passionate about creating meaningful change through your work?
If you’re ready to take ownership in a growing, values-led company, this is your opportunity.

Our client is an ambitious and fast-growing Leeds-based business with a bold vision: to create vibrant, thriving communities across England. Their continued success is driven by a dedicated team, a strong company culture, and a genuine focus on people — both residents and colleagues.
They are currently looking for a Senior Credit Controller to join their friendly and professional team. This is a vital role that supports the financial stability of our organisation, working closely with tenants to manage rental and non-rental payments with empathy, efficiency, and fairness.

Key Responsibilities for Senior Credit Controller

• Monitor and manage rent and non-rent arrears
• Communicate proactively with tenants regarding payments and arrears
• Negotiate realistic payment plans where needed
• Maintain accurate financial records and reports
• Collaborate with departments such as Lettings, Accounts, and Maintenance
• Ensure all activity is compliant with relevant legislation
• Educate tenants on budgeting and financial management
• Provide clear, timely updates to management through reporting

Essential

• Experienced in credit control, property management, or financial services (2+ years preferred)
• Organised, reliable, and meticulous with your records
• A natural communicator with strong negotiation skills
• Empathetic and solution-focused, even in challenging conversations
• Comfortable working both independently and as part of a team
• Confident using Microsoft Office Suite and Google Sheets

What You’ll Get:

• Competitive salary + annual bonus
• Casual dress code and collaborative work culture
• Company pension scheme
• On-site gym access
• Free flu jab
• Cycle-to-work scheme
• Extra leave for your birthday and house moves
• Long-service bonuses and work anniversary vouchers
• Regular team events and agile working options