Senior Credit Controller

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. 

Senior Credit Controller 

Leeds / Hybrid - 3 days per week in office 

About the role 

As we grow our Leeds finance team we're looking for a Senior Credit Control position to join a team of 3 credit controllers, reporting to the Credit Manager EMEA. Responsible for managing complex customer accounts, ensuring timely debt recovery, and maintaining the accuracy of financial records. The role goes beyond day-to-day credit control, requiring strong stakeholder engagement across Sales, Operations, and Finance, as well as a proactive approach to identifying and mitigating credit risk

• Process and allocate monies received from remittances


• Monitor and manage complex customer accounts to ensure timely payment and swift resolution of billing queries.


• Maintain accurate records of customer interactions and transactions


• Liaise with the Sales and Operational teams to address customer inquiries and disputes


• Report on aged debt and providing regular updates to management


• Identify and escalate any potential credit risks to management


• Organize and maintain shared email inboxes


• Working closely with Credit Control manager to review and improve team processes


• Involvement in the development and execution of test scenarios for finance systems


• Ownership of audit requests


• Take ownership of shortage and price claims, managing the end to end process and working with Credit Control, Sales & Ops to ensure timely resolution, reporting back to key stakeholders on progress


• Provide support to the team, first POC for queries/support
  
  

Some of the skills and experience you'll bring 

• Proven experience in a credit control or finance role


• Excellent communication and interpersonal skills


• Strong numerical and analytical abilities


• Proficient in Microsoft Office, particularly Excel; experience with accounting software is a plus


• A can-do attitude, with a strong team working ethic

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